Why Use Incodirect?

Here at Incodirect (part of Ostomed Ltd) we have a total commitment to the understanding of our customer needs spanning over 35 successful years.  We pride ourselves in providing excellent customer service with our team of dedicated, professional and caring customer service specialists.

Our pride is in our ‘on-time’ quality service with a stock holding that is available to supply to on demand and our service from order to end delivery is our priority.

Our customers can order via our website 24 hours, 7 days a week or you can chat with one of our friendly and knowledgable Customer Service Assistants during normal working hours.  If that does not work with your schedule we also have an out of hours answering machine service so that you can place your order any time during the day or evening.

We offer a discreet next day delivery service subject to cut off times.  All deliveries are made in non-identifiable packaging to ensure complete customer confidentiality and this is in waterproof packaging should it need to be left at a drop off point.

Environmental issues are also at the heart of everything we strive for as a company and recent changes include upgrades to the delivery fleet to ensure they meet the lowest possible emissions and we have also made changes to our packaging  to ensure that it not only includes high quantities of recycled material but that the packaging can also be recycled further after use.